Tower Associates (International) Ltd
+44 (0)1925 766 604
info@towerassociatesint.co.uk
+44 (0) 776 484 2904
Copyright © 2013 Tower Associates International Ltd
One day course, highly interactive; Includes, lecture, work-
Suitable for all credit and collection staff
Covers the logistics and psychology of collection
Course Content;:
- Objectives & purpose of business
- Purpose of receivables management
- Reasons for non payment
- Handling reasons for non-
payment - Appropriate collection tools
- Effective calls
- Controlling confrontation
- Methodologies of collection
- Process escalation
Empowers individuals to enhance cash collection improvements
Collections 2